Office Coordinator
Warwick, NY
Full Time
Mid Level
Our client is searching for an Office Coordinator who is ready to continue their career and start immediately. Are you an organized, detail-oriented professional? In this role, you’ll ensure operations run smoothly while interacting with customers, technicians, and team members. Plus, you’ll be working in a dog-friendly office, so animal lovers are encouraged to apply! Conditional offer will be based off both criminal & credit checks.
Key Responsibilities:
Customer Communication:
- Check voicemail daily, recheck missed calls promptly, and manage incoming emails.
- Schedule and confirm installation dates and ensure schedules are geographically and skill-set efficient.
- Respond to customer inquiries and handle requests promptly and professionally.
- Schedule project inspections with local authorities and provide inspection reports.
Technician Support:
- Conduct daily check-ins with technicians and the Installation/Service Manager to ensure timelines, product availability, and job documentation are on track.
- Assist technicians with pricing, account setups, and programming in various systems (e.g., Manitou, Resideo Alarmnet 360, Bosch Receiver).
Operational Tasks:
- Manage inventory, place orders, and ship parts as needed.
- Prepare monthly/quarterly reports, process permit applications, and maintain account records.
- Support general invoicing, collection efforts, and assist with Tier 1/Tier 2 technical support.'
- Previous experience in customer service or office coordination roles.
- Familiarity with scheduling software & or alarm/security systems is a plus.
Apply for this position
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